Because of health and hygiene regulations, AquaTru products can only be returned when the seal on the package is intact. This means that the products should be unopened and unused.
If you want to return your products, we’d recommend the following steps:
1. Send an email with your order number, name, contact information and a reason for return (if any) with the subject “return X” (X=order number) to firstname.lastname@example.org. This has to be within 14 days after you receive our products.
2. Only return your package after receiving a reply on your return-e-mail from us. Return your package, including packing slip on which you indicate which products are in the package. Make sure your products are well packed, so that they cannot be damaged during transportation. Send your products (at your own costs) to:
6524 DB, Nijmegen
3. Once we receive your return, we will check the package. If everything is in order, you will get a refund (excl. shippingcosts) within 14 days.